Print Only Guidelines
Already have your garments? Our Print Only service allows you to supply your own products while we handle professional printing with clear guidelines, quality checks and reliable production.
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Print / Embroider Only service
Our Print / Embroider Only service is designed for clients who supply their own garments and require professional printing or embroidery with enhanced quality control. As garments are customer-supplied, this service operates under strict production guidelines to protect both your products and your brand.
This premium service includes higher quality control management, mandatory sampling before full production approval, and extended turnaround times to ensure accurate handling and application. A 25% spoilage allowance is required due to the nature of working with externally supplied garments.
Please note that this service is subject to strict terms and conditions regarding refunds and reprints. Collection and delivery are available from £25.00 for one box, with £10.00 per additional box, including insurance cover up to £5,000.
This service is recommended for clients who understand the additional care, planning and approvals required when supplying their own garments and are seeking a controlled, professional production process.
Print / embroider only service – where you supply us with the garments
We offer a print / embroidery only service whereby you can purchase the garments separately and then send them to us to be customised. When you use this service from us you understand that you’re sending the garments to us at your own risk. If they are lost in transit we will not be held responsible. You must track the delivery and handle any issues that arise in delivery. In addition, we recommend test prints to ensure that the products are suitable for the printing technique that you require. We keep a keen eye on our quality control process, but, if you are supplying the products and there are problems with the print or damage to the garments due to the printing, that are not related to the print quality, we will not be held responsible for any of the cost of the garments / products. If you do not take our advice and send samples for testing, this is your complete responsibility.
We can’t guarantee 100% perfection on goods you supply. You accept up to a 25% spoilage rate where we will not be responsible for the cost of damage caused due to printing, embroidery or the customisation process. Before any print/embroider only order is processed you must include the original receipts/invoices of purchase showing the exact value or each product. We will then agree how much risk we are prepared to accept. If you fail to send us these receipts/invoices of purchase before the order is processed, we will not take any financial responsibility in the damage or loss to any of your products. If you do, we will agree in writing our limit of liability that you will accept in writing before printing/embroidery commences.
To find out the pros and cons of using our print only service, you can read our print only guide.
In addition, with print only orders
When you are supplying the goods for customisation, the stated deadline is our target deadline, we cannot guarantee this until we receive the goods for inspection. In addition, although at quoting stage we assume we can complete the customisation, sometimes factors unknown to us at quoting stage can complicate an order, and mean we may have to cancel and refund. We will always do our best to meet your deadlines and complete your orders to our best ability, but in the case of print/embroider only orders, you understand that the order may be cancelled upon receipt of the goods and that the deadline will be confirmed when we physically receive the goods for the specific order.
Print Only Service Agreement
Garment Printing offers a “print / embroidery only” service where our clients can supply the garments/products (the items) and send them to us to be customised. When using this service you accept that you’re sending the items to us at your own risk. If they are lost in transit we will not be held responsible. You must track the delivery and handle any issues that arise.
We highly recommend sample prints to ensure that the items are suitable for the printing technique that you require. We keep a keen eye on our quality control process, but, if you are supplying the items and there are problems with the print, or damage during the customisation process, we will not be held responsible for any of the cost of the items, unless they have undergone a full sample test process and have been approved and signed off as such.
We will do our best to detect any problems as soon as they arise, and will aim to minimise the impact on any batch of the items, but some of our machines operate at fast automated speeds and therefore sometimes these issues do not make themselves apparent until the entire customisation process is completed. Also, our customisation processes involve multiple stages, and it may not be until the final stage that the problem is detected. For example, we may prepare the items, we may pre-treat them, then print them, and during the drying stage an issue may arise that could have already effected a full batch. If you do not take our advice and send samples for testing and approval, you take complete responsibility for any problems that may arise during the customisation process. Samples and Test prints are charged at pre agreed rates.
Before any print/embroidery only order is processed, we request the original receipts/invoices of purchase/manufacture to be sent to us, outlining the exact value of the items. We will then agree how much risk and liability we are prepared to accept in advance. (if any). If you fail to send us these receipts/invoices of purchase before the order is processed, we will not take any financial responsibility in the damage or loss to any of the items.
At Garment Printing we offer a full reprint or refund policy on garments/products that we supply, if the problem is our responsibility. But when you are sending us your garments/products, we cannot guarantee 100% perfection and therefore print only services are not accepted under our standard Refunds Policy.
If, even after samples and testing there are problems, you still accept up to a 25% spoilage rate caused due to the customisation process. You also accept up to a 2cm variance in the print position. During customisation processes, items are manually loaded by our carefully trained and experienced staff, and 100% accuracy is simply not possible. Our years of experience and global clients can testify to the quality we offer.
Print Only Delivery Deadlines & Cancellation Policy
When you are supplying the items for customisation, the stated deadline is a target deadline but we cannot guarantee this until we receive the items for inspection. In addition, although at quoting stage we assume we can complete the customisation, sometimes factors unknown to us at quoting stage can complicate an order, and mean we may have to cancel and refund. We will always do our best to meet your deadlines and complete your orders to our best ability, but in the case of print/embroidery only orders, you understand that the order may be cancelled upon receipt of the goods and that the final deadline will be confirmed when we physically receive the goods for the specific order.
Frequently Asked Questions About Our Print / Embroider Only service
Find quick answers to our most common questions about Print / Embroider Only service
Our Print / Embroider Only service allows you to supply your own garments and have them professionally printed or embroidered by our team. This service is designed for clients who require expert customisation while retaining full control over garment sourcing.
This service is recommended for experienced clients, brands or organisations that understand the additional planning, approvals and risks involved when supplying their own garments and require a controlled, professional production process.
When garments are supplied by the client, we cannot control fabric quality, manufacturing consistency or suitability for specific printing techniques. For this reason, enhanced quality control, mandatory sampling and strict production guidelines are required to protect both your products and your brand.
Yes, sample testing is strongly recommended and, in many cases, mandatory before full production. Samples allow us to confirm garment suitability, print behaviour and final quality. If samples are declined, full responsibility for any issues rests with the client.
A spoilage allowance of up to 25% applies to Print / Embroider Only orders. This reflects the inherent risks of working with externally supplied garments, including fabric inconsistencies, dye reactions and machine handling during the customisation process.
No. While we maintain strict quality control, 100% perfection cannot be guaranteed on client-supplied garments. Minor variances, including up to 2cm print placement tolerance, are industry standard for manual and automated production processes.
If garments have not undergone approved sample testing, we cannot accept liability for damage or print issues. Where samples have been approved, liability will be agreed in writing in advance, based on submitted purchase invoices.
Yes. Original purchase invoices or receipts showing the exact value of each item must be provided before production begins. Without this documentation, we cannot accept any financial responsibility for damage or loss.
Garments are shipped to us at your own risk. Clients are responsible for tracking deliveries and resolving any courier issues. We are not liable for items lost or damaged during inbound transit.
Deadlines are considered target deadlines until garments are received, inspected and approved. Final delivery dates are confirmed only after physical inspection of the supplied goods.
Yes. In rare cases, once garments are received, we may determine that they are unsuitable for the requested process. In such cases, the order may be cancelled and refunded prior to production.
Print / Embroider Only orders are not covered by our standard refunds policy. Where issues occur, the first course of action will always be a reprint if feasible. Refunds are only considered after we have been given the opportunity to rectify the issue.
Yes. Collection and delivery are available from £25.00 per box, with £10.00 per additional box, including insurance cover up to £5,000.
We recommend reviewing our Print / Embroider Only Guide, which outlines the pros, cons and best practices to help you decide if this service is right for your project.
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