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Frequently Asked Questions - Header Image Frequently Asked Questions - Header Image

Frequently Asked Questions

How long do I have to wait to receive my quote?

At Garment Printing, we aim to provide you with a tailored quote within 15 minutes of receiving the request from you. Occasionally, we will contact you by telephone if there is more information required with regards to the design or the individual needs and we’ll be able to provide you with a quote over the phone once we have all of the information that we require.

What’s the fastest turnaround time?

We offer Express same-day and next day services in certain locations across the country. Please contact us  for more details and we will be able to provide you with a quote.

Can you print onto garments supplied by me?

Yes, we can print or embroidery onto your garments but it depends on the time frame. You will need to post the items to us and sometimes there may be a minimum order. Complete the quick quote form and we can advise. Remember to tell us as much information as you can about the products you are supplying as on occasions we may need to do a test print.

Can I order a sample?

Yes, if you require Direct to Garment printing or transfer printing samples are very easy. However, if you require embroidery or screen printing, a sample can be expensive due to the setup charges and the screen printing costs. We will advise of the sample cost if this is necessary for you. Please refer to our case studies and testimonials pages for examples so you can see the quality of our printing. This should give you 100% confidence in our products and services.

What is the sizing of your clothing and garments like?

Full-size information is available for each garment or product via our online catalogue.

What’s the quality of your garments like?

We offer a full range of garments and clothing to accommodate all budgets. Our brands include Hanes, Fruit of the Loom, Stedman, Continental, Result, Gildan, B&C and American Apparel. Most brands offer a variety of styles ranging from lightweight to cotton to heavyweight. All of this information is available in our online catalogue.

Do you have minimum order quantities?

We don’t have minimum order quantities for transfer printing, direct to garment printing or screen printing (although small quantities or screen printing will be expensive due to the setup costs).

We also have price breaks depending on the printing technique. 

What guarantees do you offer?

We are confident in our products and services and we offer all of our customers a 100% money-back guarantee if there is a fault with your garment or if we have made an error with the print or embroidery design. However, it is your duty to double check the visual proofs we send your prior to print for any design errors, spelling or grammatical errors. We cannot accept responsibility for any errors on a visual proof that you have approved.

What is your returns policy?

We are unable to accept returns unless there is a fault with the garment or there is an error with the printing or embroidery (i.e the garments were not printed as per the visual proofs approved by you or a 3rd party). If you think you have received faulty goods, please contact us within 24 hours of receipt of your garments, giving us full details of the damaged or incorrect goods, including photos if possible.

We will accept returns of such damage or incorrect goods notified to us within 24 hours and will give you the option of a refund or reprint as part of our 100% money back guarantee.

What are the maximum sizes of your prints?

If screen printing, the standard size is up to A3 size (279 x 420mm). However, it is possible we can print up to A2 size (210 x 279mm), please ensure you notify us clearly on the quick quote form if you require printing over the A3 size.

For direct to garment printing, the maximum print size is 14″ x 16″.

For transfer printing, the maximum size is A4 (210 x 279mm), although if using transfer printing we can place two or more transfer prints onto the garment. For example, name on the back of the shoulders and number on the back.

If you require embroidery, we recommend a maximum embroidery design of no larger than 12″ to ensure the best quality.

How is the price of my order determined?

Price is determined by the following variables: the garment(s), printing technique plus any set up charges involved in the production process (such as number of screens, stitch count, design digitising), number of printing locations (front only, front and back, left breast, lower back, etc), garment colour (white tends to be the least expensive), and also delivery costs.

What are set up charges?

Set up charges are those that are incurred for unique, bespoke items. Set up charges cover the production steps and development of the order process. Put simply, set up charges are involved with screen printing and embroidery orders.

For embroidery orders, set up is the function of digitising your artwork or design into an appropriate format that can be read and carried out by the embroidery machines. This process often involves breaking down or separating the individual logo colours so that the embroidery machines can print or sew it onto the desired garment. Other variables associated with this cost are related not only to the number of colours but size and density that affect the “stitch count” that is used to determine the price. One the design or artwork has been digitised, the file is easily saved and therefore will not be charged for any repeat orders in the future.

For screen printing orders, set up refers to the production of individual “screens” for each colour in your design or artwork (see screen printing). We recommend this printing technique on large run orders where economies of scale can be achieved. On short run orders or with designs and artwork that are highly detailed in colour, we recommend direct to garment (DTG) digital printing.

How are screen printing and embroidery costs determined?

For embroidery orders, we charge according to the “stitch count” or the number of stitches involved in printing the desired design or artwork. With screen printing, the price is determined by the amount of screens that must be produced per colour in your design or artwork. The most important variable with both techniques is the amount of items that you order. Economies of scale can be achieved by increasing the amount of garments ordered, thus lowering the cost per item.

Can I pay over the phone?

For security reasons, we can only take phone payments if the billing address and postal address match. You can always pay online through the PAY NOW button from the quote you would have received or you can request to pay by BACS. Cheque payments are also excepted. 

How can I reduce the price of my order (or price per item)?

  • Select a less expensive garment or item. Typically, the garment or the item is the most significant cost involved in the total price.
  • Increase the quantity and size of your order. Economies of scale can be achieved by increasing your order. As the quantity increases, the price per garment or item decreases.
  • Simplify your artwork or design by reducing the amount of colours and/or the size of its over density (for embroidery orders).
  • Reduce the amount of positions and locations for decorating your artwork or design. For example, front only versus front and back positioning.

After Quoted – Can I collect instead?

Collection isn’t always possible as, depending on the turnaround time and printing technique, we may or may not print your order in a location near you.

We offer a next-day courier service so we can deliver to virtually any part of the UK for the following day. 

Will I get a tracking number?

Once your order is shipped we will send you an email and we will be able to provide tracking information upon request.