|
Pricing
All prices quoted are in Pounds Sterling. Price may be subject to change without notice, but we will always inform you of any price change prior to processing your order. Any pricing structures seen on our website will differ if your order requires express delivery. This means an order that needs to be delivered within 5 days. This is because stock or capacity issues may cause an increase in prices. You will be fully informed of your price before your order is confirmed.
Payment Terms
We accept all major credit and debit cards. You can also pay by BACS or Cheque. Orders will not be be processed until payment has cleared, unless you have an account with us.
Orders
Once your payment has been received, we will send you a visual proof for you to check carefully and approve before we print. Once your visual proof has been approved we start processing the order immediately and although we try and accommodate cancellations, we can't guarantee that we will complete them and you may be liable for the full order price.
Visual Layout Approval
Once you have approved the visual layout your decision is final. Extra charges may be applied should you wish to make futher changes to approved visuals.
Returns Policy
A visual proof will be sent to you prior to printing. It is your responsibility to check the visual proof thoroughly to ensure you are happy with the design layout and ensure there are no spelling or grammatical errors. We will print exactly as per the visual layout so please ensure you check it properly. If the printed products are not as per the visual layout, or if there are any faults with the printing material or the garments, we will offer a full reprint without question. If this isn't acceptable we can offer a full or partial refund depending on the nature of your specific circumstances and order.
PLEASE NOTE - you must inform us as soon as you can by email, telephone or Contact Us page. Returns will not be accepted without prior agreement by Garment Printing.
You must advise us what the problem is, and you must also submit photographs to evidence the problem or your complaint.
Complaints Procedure
We take complaints very seriously. If you wish to make a complaint or request a reprint or refund, please complete the Contact Us form immediately and provide us with your reference number, email address and the reason for your complaint. You must please attach photos to help us understand your complaint and take the necessary action.
Privacy Policy
We take protecting your privacy very seriously. We abide by the UK Data Protection Act. If you have any concerns please contact us immediately.
We do not exchange your personal details to any third party, we may however provide you with updates on our business but you will be given the opportunity to opt out. All financial transactions are protected by a secure server (SSL) and arte processed via our Merchant Account Card save. All information is encrypted before it is processed.
Express Orders (within 5 days)
For Express Orders where delivery is required within 5 days you must be aware of the following information. We will do our best to meet our client’s deadline, but sometimes, on rare occasions, factors beyond our control impact on our ability to fulfil orders. Stock levels, wholesaler despatch mistakes and delivery problems can arise, which are factors beyond our controls. In the event of such occassions, sometimes we have to make decisions on behalf of our clients to ensure we do our utmost to fulfil the order. This can mean substitution of garment brands and size changes or enhanced delivery services where extra charges may be applied. We will always try to find the time to get approval from our clients for these changes, but as you will be aware this is not always possible. When entering into an Express Order you must accept these conditions and take this into consideration in the event of ultimate problems with orders. We ask that you appreciate the effort we will go to meeting your order when discussing remedy of such rarely occurring scenarios.
|
