Frequently Asked Questions FAQs
How long do I have to wait to receive my quote?
We will respond to your quote request within 4 working hours maximum, usually much, much quicker.
Can you print onto garments supplied by me?
Yes, we can print or embroider onto your garments but it depends on the time frame. You will need to post the items to us and sometimes there may be a minimum order. Complete the Quick Quote Form and we can advise. Remember to tell us as much information as you can about the products you are supplying as on occassions we may need to do a test print.
Can I order a sample?
Yes, if you require Direct to Garment Printing or Transfer Printing samples are very easy. However, if you require Embroidery or Screen Printing, a sample can be expensive due to the set up charges and the Screen Printing costs. We will advise of the sample cost if this is necessary for you. Please refer to our Case Studies and Testimonials pages and examples so you can see the quality of our printing. This should give you 100% confidence in our product and service.
What is the sizing of your clothing and garments like?
Full size information is available for each garment or product via our online Catalogue.
What’s the quality of your garments like?
We offer a full range of garments and clothing to accommodate all budgets. Our brands include Hanes, Fruit of the Loom, Stedman, Continental, Result, Gildan and American Apparel. Most brands offer a variety of styles ranging from lightweight cotton to heavyweight. All of this information is available within our online Catalogue.
Do you have a minimum order?
We dont have a minimum order for Transfer Printing, Direct to Garment Printing or Screen Printing(although small quantities of Screen Printing will be expensive due to the set up costs).
What guarantees do you offer?
We are confident in our products and service and we offer all our customers a 100% money back guarantee if there is a fault with your garment or if we have made an error with the print or embroidery design. However, it is your duty to double check the visual proofs we send you prior to print for any design errors, spelling or grammatical errors. We cannot accept responsibility for any errors on a visual proof that you have approved.
What is your returns policy?
We are unable to accept any returns unless there is a fault with the garments or we make an error with the printing or embroidery (i.e the garments were not printed as per the visual proofs approved by you or a 3rd party). If you think you have received faulty goods, please Contact Us within 24 hours of receipt of your garments, giving us full details of the damaged or incorrect goods, including photos if possible.
We will accept returns of such damaged or incorrect goods notified to us within 24 hours and will give you the option of a refund or reprint as part of our 100% Money Back Guarantee.
For more information see our Terms & Conditions.
What are the maximum size of your prints?
If Screen Printing the standard size is up to A3 size (279 x 420 mm). However, it is possible we can print up to A2 size (420 x 594 mm), please ensure you notify us clearly on the Quick Quote Form if you require over A3 size.
For Direct to Garment Printing the maximum print area is 14″ x 16″
For Transfer Printing max size is A4 (210 x 279 mm), although if using Transfer Printing we can place 2 or more transfers on the garment. For example, name on back of shoulders and number on back.
If you require Embroidery, we recommend a maximum Embroidered design of no larger than 12” to ensure the best quality.
How is the price of my order determined?
Price is determined by the following variables: the garment item(s), printing technique plus any set up charges involved in the production process (number of screens, stitch count, design digitising), number of printing locations (front only, front and back, left breast, lower back, etc.), garment colour (white tends to be the least expensive), and delivery costs.
What are set up charges?
Set up charges are those that are incurred for unique, bespoke items. Set up charges cover the production steps and development of the order process. Put simply, set up charges are involved with screen printing and embroidery orders.
For embroidery orders, set up is the function of digitising your artwork or design into an appropriate format that can be read and carried out by the embroidery machines. This process often involves breaking down or separating the individual logo colours so that the embroidery machines can print or sew it onto the desired garment. Other variables associated with this cost are related not only to number of colours but size and density that affect the “stitch count” that is used to determine the price. Once the design or artwork has been digitised, the file is easily saved and therefore will not be charged for any repeat orders in the future.
For screen printing orders, set up refers to the production of individual “screens” for each colour in your design or artwork (See Screen Printing). We recommend this printing technique on large run orders where economies of scale can be achieved. On short run orders or with designs and artwork that are highly detailed in colour, we recommend Direct to Garment (DTG) digital printing.
How are screen printing and embroidery costs determined?
For embroidery orders, we charge according to the “stitch count” or the number of stitches involved in printing the desired design or artwork. With screen printing, price is determined by the amount of screen that must be produced per colour in your design or artwork. The most important variable with both techniques is the amount of items that you order. Economies of scale can be achieved by increasing the amount of garments ordered, thus lowering the cost per item.
How can I reduce the price of my order (or price per item)?
- Select a less expensive garment or item. Typically, the garment or item is the most significant cost involved in the total price.
- Increase the quantity and size of your order. Economies of scale can be achieved by increasing your order. As the quantity increases, the price per garment or item decreases.
- Simplify your artwork or design by reducing the amount of colours and/or the size of its overall density (for Embroidery orders).
- Reduce the amount of positions and locations for decorating your artwork or design. For example, front only versus front and back positioning.
For further information, see Tips for Lowering Order Price.