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Frequently Asked Questions |
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How long do I have to wait to receive my quote? Can you print onto garments supplied by me? Can I order a sample? What is the sizing of your clothing and garments like? What’s the quality of your garments like? Do you have a minimum order? What guarantees do you offer? What‘s you returns policy? What are the maximum size of your prints? |
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How long do I have to wait to receive my quote?
We will respond to your quote request within 4 working hours maximum, usually much much quicker.
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Can you print onto garments supplied by me?
Yes, we can print or embroider onto your garments but it depends on the time frame. You will need to post the items to us and sometimes there may be a minimum order. Complete the Quick Quote Form and we can advise. Remember to tell us as much information as you can about the products you are supplying as on occassions we may need to do a test print.
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Can I order a sample?
Yes, if you require Direct to Garment Printing or Transfer Printing samples are very easy. However, if you require Embroidery or Screen Printing, a sample can be expensive due to the set up charges and the Screen Printing costs. We will advise of the sample cost if this is necessary for you.
Please refer to our Case Studies and Testimonials pages and examples so you can see the quality of our printing. This should give you 100% confidence in our product and service.
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What is the sizing of your clothing and garments like?
Full size information is available for each garment or product via our online Catalogue.
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What’s the quality of your garments like?
We offer a full range of garments and clothing to accommodate all budgets. Our brands include Hanes, Fruit of the Loom, Stedman, Continental, Result, Gildan and American Apparel. Most brands offer a variety of styles ranging from light weight cotton to heavy weight. All of this information is available within our online Catalogue.
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Do you have a minimum order?
We dont have a minimum order for Transfer Printing, Direct to Garment Printing or Screen Printing (although small quantities of Screen Printing will be expensive due to the set up costs). There is a minimum order of 10 items for Embroidery.
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What guarantees do you offer?
We are confident in our products and service and we offer all our customers a 100% money back guarantee if there is a fault with your garment or if we have made an error with the print or embroidery design. However, it is your duty to double check the visual proofs we send you prior to print for any design errors, spelling or grammatical errors. We cannot accept responsibility for any errors on a visual proof that you have approved.
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What‘s you returns policy?
We are unable to accept any returns unless there is a fault with the garments or we make an error with the printing or embroidery (i.e the garments we not printed as per the visual proofs approved by you or a 3rd party). If you think you have received faulty goods, please Contact Us within 24 hours of receipt of your garments, giving us full details of the damaged or incorrect goods, including photos if possible.
We will accept returns of such damaged or incorrect goods notified to us within 24 hours and will give you the option of a refund or reprint as part of our 100% Money Back Guarantee.
For more information see our Terms & Conditions.
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What are the maximum size of your prints?
If Screen Printing the standard size is up to A3 size (279 x 420 mm). However, it is possible we can print up to A2 size (420 x 594 mm), please ensure you notify us clearly on the Quick Quote Form if you require over A3 size.
For Direct to Garment Printing the maximum print area is 14" x 16"
For Transfer Printing max size is A4 (210 x 279 mm), although if using Transfer Printing we can place 2 or more transfers on the garment. For example, name on back of shoulders and number on back.
If you require Embroidery, we recommend a maximum Embroidered design of no larger than 12” to ensure the best quality.
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Brands who trust Garment Printing |
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| "Garment Printing did an excellent job with an order for tee shirts that we required. You were quick and efficient. The turn around time was better than expected and the price was right on target if not better than market competitors. Communication channels were kept open and details of our order were updated frequently via email and phone conversations. The image that we wanted printed on the shirt was a bit complicated and the version we sent you was unusable, but you were able to recreate the image perfectly for use on the shirts. Great Work! I would definitely recommend you to another group and will be using you for future orders." |
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| - Monica, Deutsche Bank AG |
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